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Blog, Technology, Design, Retail, Innovation, Kiosk
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Google’s number one objective: focus on the user and all else will follow.

With this in mind, the visitor management kiosks that evoke designed and built for Google provide a straightforward and efficient user experience combined with a unique design – in keeping with Google’s famously tech-led office environments.

Our solution incorporates the ability to sign in, take a picture, print off a visitor pass and read barcode IDs in a desk-top, wall-mounted  or free-standing unit. The self-contained kiosk will alert staff that their guests have arrived, reduce waiting time at reception desks and manage visitor lists.

Following an initial approach from software company TDS, our hardware design team were excited to have the opportunity to pitch to the most well-known brand in the world. The kiosks that we created to house TDS’s software are now in use at Google offices around the world. Customers, visitors and staff use the kiosks with ease and the only maintenance required is to occasionally change a printer roll.
To date over 116,000 visitors have checked in, using 277 kiosks in 225 cities, in 52 countries.

If you ever see a copy of Audubon’s Birds of America lying around a second hand shop, you should consider buying it.

It would be hard to miss: as a double elephant folio, this enormous 100x67cm publication, with hand-coloured life-size engravings of its subjects, will probably stand out. Even by today’s standards, the vivid illustrations are impressive but when it was originally published in the 1830s it was extraordinary.

Despite its size, though, a copy may be hard to track down. All but 13 of the 120 remaining copies are held in museums, libraries and universities around the world. The University of Michigan has a copy, the University of Pittsburgh has a copy, Sheikh Saud Al-Thani of Qatar has a copy, having paid $8.8 million for it at Christie’s in 2000.

Any ornithologists local to our North-West HQ might be interested to discover that Liverpool Central Library also has a copy. Given its value and rarity, however, the library weren’t just going to keep this volume in their standard racking. The question they posed to us was how to allow visitors to experience these unique images without damaging the pages?

As the book itself is kept in a glass climate controlled case, with a new page unveiled each Monday morning only the truly dedicated are likely to get to view the whole thing. You could view it here, but you might lose the sense of scale and experience.

Our solution was a free-standing touch screen kiosk with a large screen able to display scans of each page real size in the dramatic setting of the beautifully restored Oak Room. As part of the £55m refurbishment of the Central Library, it was important that our kiosk reflect both the substantial feel of the venue and the combination of technology and history shared by the rest of the building.

With 425 plates to view, including 6 of now-extinct birds, we think the book and the kiosk are well worth a visit to Central Library, and while you’re there you can take in the views from the rooftop terrace and the famous Picton reading rooms.

Famous for cakes, pastries and artisan bread in their native Islington, Euphorium Bakery jump started their expansion with a partnership with global grocery giant Tesco. A key feature of their concessions in Tesco stores would be a self-order kiosk for customers to create, order and pay for personalised celebration cakes.

With the market for both personalisation and baking ever increasing, customer demand now exists for a convenient way to incorporate a one-off cake order within their regular supermarket trip.
We designed both the kiosk and product management software, providing a one-stop solution to Euphorium’s brief, including supply, delivery, installation and support. The customer can view, choose, customise, purchase and arrange pick up of their cake while the kiosk sends the order directly to the bakery and generates real-time information on performance and trends.

Operating at multiple locations within range of the M25, the Euphorium kiosks have reduced waiting time in store, allowed staff to focus on serving bakery counter customers rather than taking orders, and reduced the risk of misunderstanding or human error taking the order.
Remote access means special offers and updates can be programmed in to kiosks from a central location and the performance of each unit can be split out using simple analytics.

The success of this initial collaboration between Tesco and Euphorium has led to “The Bakery Project” – an initiative to revolutionise the everyday supermarket bakery range.